FAQ

SHIPPING INFORMATION

Where do you deliver your products?

We proudly offer worldwide shipping to ensure that our products reach customers wherever they may be. Whether you're located in the United States, Europe, Asia, or anywhere else around the globe, we'll deliver your order right to your doorstep. No matter your location, we strive to make our products accessible to everyone

How long will my order take to arrive?

Delivery times vary depending on your location and the shipping method you choose. Typically, orders are processed and shipped within 1-2 business days. Once shipped, standard shipping to the United States and Canada usually takes 3-5 business days, international shipping to Europe usually takes 2-3 working days depending on the target destination. You will receive a shipping confirmation email with tracking information so you can monitor the status of your delivery.

Do you deliver your products to the USA, Canada and Australia?

Yes, we proudly offer shipping to customers in the USA, Canada, and Australia. Our international shipping services are designed to ensure that customers around the world can enjoy our products. Whether you're located in the bustling cities of the United States, the vast landscapes of Canada, or the beautiful shores of Australia, we'll deliver your order right to your doorstep.

We use express delivery by DHL Express for shipments to these countries.

ORDERS

Can I track my order after checkout?

Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Can I create a custom order for specific items?

Yes, we offer the option to create custom orders for specific items. If you have specific requirements or need a product tailored to your preferences, please contact our customer support team. We'll work with you to understand your needs and create a custom order that meets your specifications. Please contact us via contact form or e-mail at info@czechbox.shop

Can I place a bulk order?

Yes, we welcome bulk orders. Whether you're a business looking to stock up on our products or an individual planning a large event, we're here to accommodate your needs. To place a bulk order, please contact our sales team directly. We'll provide you with personalized assistance and ensure that your bulk order is processed smoothly. Please contact us either via contact form or e-mail at info@czechbox.shop

PAYMENT

Is my personal information secure during checkout?

Yes, we take your privacy and security seriously. Our checkout process is encrypted to protect your personal and payment information.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Rest assured, your payment information is encrypted and secure.